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FAQ - General Questions

This page consists of a selection of popular questions.

You can visit our contact page by clicking here. You can either call or email a member of our team. Our offices are open from 9.00am to 4.30pm Monday to Friday (excluding bank holidays). We will be delighted to answer an questions you have relating to Riedel group products, however, it should be noted that we are, unfortunately, unable to accept orders by telephone.
Yes of course, if you visit our contact page you can ask to have a brochure mailed to you. We aim to send this out within 3 working days.
It is unlikely that your goods will be lost in transit or that you will receive them broken however if this does happen riedelrestaurant.co.uk will be happy to either refund you in full or send out free of charge replacement goods. All claims must be notified within 14 days of receipt of the goods and photographic evidence or return of the goods may also be required. No items may be returned to riedelrestaurant.co.uk without prior agreement. For full details of our returns policy, please see the link at the bottom of this page.
Yes. You may subscribe to our mailing list by selecting the option on your account page. Subscribers will be e-mailed about news, promotions, competitions and updates to the Riedel web site from time to time. You can unsubscribe at any time by de-selecting the option on your account page, or by following the instructions in the emails we send to you.
Yes, all collections can be found under the brand tabs along the header of the website.
For perfect glass care, Riedel exclusively recommends using a Miele dishwasher. In adherence with the manufacturer's instructions, a Miele dishwasher ensures the long lasting brilliance of your fine Riedel glassware. For more information, visit www.mieleglasscare.com.
Tips from Georg Riedel: After use, rinse the decanter thoroughly with warm water until the water runs clear. Do not use soap. For stubborn deposits try using Riedel decanter cleaning balls, avaliable to purchase from this site.
All Riedel glassware is dishwasher safe. Please use a good quality detergent and always use the glassware setting on your machine. Do not overcrowd your dishwasher so that your glassware is in contact with other items. If your dishwasher comes with a stemware rack, utilize it. For commercial glasswashers a dedicated rack, which holds each glass in a segregated compartment, should always be used. Glassware should ideally be washed on its own and should never be washed with heavily soiled dishes or pots and pans.
If you are struggling to find what you are looking to purchase then please contact us. If you have a general question please visit the contact page.
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